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Help Desk Server

The help desk online ticketing system is where all calls for help from Snow College employees are input, updated, and closed. This system is central to the success of the help desk. To login to the system, go to helpdesk.snow.edu (note: This link only works if you are on campus).

Once you have arrived at the help desk server web page you will need to enter your username and password. This is provided by the help desk manager.

Login Screen Shot

When you have logged on proceed to the ticket list to see what tickets need to be completed. Click the "Help Desk Tickets" link to view the tickets that are still open:

List Link

After you click the link, the next screen will display the list of open tickets (example below):

List of Open Tickets

UNDER CONSTRUCTION

Here is a video that shows you exactly what needs to be completed to create a new ticket:

arrow Click Here

The following video will demonstrate how to complete and close a ticket:

arrow Click Here

 

Go to the computer help desk online ticket tracking system (note: This link only works if you are on campus).